Last updated: 13/01/2026
At FLYEO, we know that booking a tandem flight is a step toward a unique and unforgettable experience. That’s why your trust means everything to us, and protecting your personal information is one of our top priorities. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.
1. What information we collect
We collect personal data that you share with us directly, such as when you:
- Book a tandem flight through our website
- Contact us by email, phone, or via our contact form
- Sign up for our newsletter or other updates
This data may include:
- Your full name
- Email address
- Phone number
- Country or city of residence
- Weight and height
- Payment details (processed securely through authorized third-party providers)
We also collect technical data automatically through cookies when you visit our website — such as your IP address, browser type, pages visited, and how long you stay on them.
2. How we use your data
We use your information to:
- Process your tandem flight bookings
- Contact you about your booking or respond to your questions
- Send updates, offers, or news (if you’ve agreed to receive them)
- Improve our website and the experience we offer
- Meet our legal obligations as a business
3. Use of photos, videos, and testimonials
At FLYEO, we love to celebrate the joy of flight. That’s why we may use photos, videos, reviews, or comments that you share with us or tag us in — across our communication and marketing platforms, both online and offline.
This could include:
- Social media posts.
- Website content.
- Digital advertisements.
- Email newsletters.
- Printed materials.
- Other promotional tools.
If you’d prefer not to have your content used, simply contact us with your full name and details about where the content appears. We’ll review your request and respond within 15 business days with the next steps or clarification on how we can proceed.
4. Who we share it with
We never sell or rent your personal information. We only share it with:
- Trusted third-party service providers (e.g., payment processors, email platforms, marketing agencies), who are contractually obligated to keep your data secure and use it only as instructed.
- Legal authorities, if we are required to do so by law.
5. Where your data is stored
Your data is stored and processed within the European Economic Area (EEA). If, in exceptional cases, we transfer it outside the EEA, we’ll ensure it’s protected by appropriate legal safeguards.
6. How we protect your data
We take security seriously. We use technical and organizational measures to keep your data safe from unauthorized access, misuse, or loss.
7. Your rights
Under the GDPR (General Data Protection Regulation), you have the right to:
- Access the personal data we hold about you.
- Correct or update your information.
- Request that we delete your data.
- Withdraw your consent at any time.
- Ask us to transfer your data to another provider.
- Object to how we use your data in some situations (like for direct marketing).
To request any of these, just contact us at:
Email: tandem@flyeo.com
Phone Number: +33 4 69 96 99 10
We’ll respond within the time required by law.
8. Data retention
We keep your personal data only for as long as necessary to provide our services, comply with legal requirements, or resolve disputes.
9. Cookies
We use cookies on our website to understand how you use it and to make your experience better. You can control cookies through your browser settings at any time.
10. Links to other websites
Our site may include links to other websites. If you click on them, their privacy policies will apply — not ours — so we recommend reviewing those separately.
11. Get in touch
If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us:
- Email: tandem@flyeo.com
- Phone Number: +33 4 69 96 99 10
We may update this Privacy Policy from time to time. The latest version will always be available here. We recommend that you check it often.